Your data and privacy are important to Laserina Ltd and this policy aims to explain how we use and protect any information given when you use this website. Laserina Ltd is committed to protected your privacy. Should we ask you to provide personal information when using this website (your name, email and our service relevant information), then you can be certain that we will use it as this privacy statement shows.
Information submitted through the LASERINA clinic’s online forms will be used to respond to enquiry or suggestion or added to our emailing list if you chose so. We do not save personal information for any other purposes, nor do we provide it to any other organisation.
Paying deposit to reserve your appointment or purchase a Gift Voucher online or over the phone.
The deposit is non-refundable but will be either returned to you when you attend your first consultation or will be deducted from the cost of your treatment/package. You will lose the deposit if you do not attend the booked consultation, cancel your appointment within less than 24hrs or will be late for your appointment for more than 15 min. All our initial consultations are free of charge. We can always take this payment over the phone on 0161 969 4190 if it is more suitable and convenient for you.
If you have already discussed your appointment date with us;
in oder to secure the booking please pay the deposit within 2 hours. Otherwise, the agreed time slot may be reallocated. When paying the deposit online please indicate the type of treatment and your appointment date and time when prompted by the form. The booking process is complete when one of our staff personally confirms your payment by email.
If you have not discussed your appointment date with us;
We cannot guarantee the random date you have chosen yourself but will do our best to match it.
You will receive an automatic confirmation of your appointment within 24 hours or we will contact you in person.
What do we collect online
- email address
- requests, complaints, treatment information you may be interested in
What do we collect in the clinic
- if you become our customer you will be asked to fill in forms and asked to sign a separate consent form
Making an appointment
We reserve the right to ask for a non-refundable deposit or an advance payment to secure your time slot. You don’t have to pay it but unfortunately, you appointment won’t be secured. The amount is normally £25 but for some treatments like PRP is £150 and may be higher.
All IPL/Laser initial consultation are free of charge and don’t include a patch test. If a Client is happy to proceed with a treatment and request a patch test, the full amount for a first treatment will be asked to be paid. The Client has a right to cancel the first IPL/Laser treatment at anytime but not less then 48 hours prior to first treatment. If this cancellation occurs £35 will be deducted from the money paid to cover administration fees and a patch test. If a Client attends the treatment, the consultation and a patch test will be counted as free of charge service.
What we do with the information
We aim to give you the best possible customer experience. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our offers and services.
- We need you data and permission to respond to your queries, requests and complaints.
- We will occasionally notify you about our News and special Offers using the email address which you have provided.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to notify you about our News or Offers. We will never sell, distribute or lease your personal information to third parties.
How we protect your data
We know how much data security matters to all our customers. We are committed to ensuring that your information is secure. Access to your personal data is password-protected and monitored.
How long we keep your data
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
If you become our customer we will hold your medical records for 10 years. In this case you will also be asked to sign a relevant consent form at the clinic. But if you only enquired about a treatment or service you email will be deleted after your last communication if there will be no further planned contact. If you are signed to our mailing list and decide to unsubscribe you may do it yourself at any time. There is an unsubscribe button at the bottom of all our emails. You email address will be then completely deleted from our database.
Licence to use website
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website for any purposes related to marketing without our express written consent.
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations and exclusions of liability
Exclusion of third party rights
Law and jurisdiction
Information about cookies
Cookies are placed on your computer if your browser is set to allow these. If you wish to ‘turn off’ cookies, then please check your browser’s help files for guidance on how to do so. If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org
Please note that we’re not responsible for the content of external websites that we may have links to on our website.
What are your rights about your personal data
You have the right to request:
- Access to the personal data we hold about you, free of charge in most cases.
- The correction of your personal data when incorrect, out of date or incomplete.
- That we stop using your personal data for direct marketing. All our emails have an unsubscribe button at the bottom.
- That we stop consent-based processing of your photographs after you withdraw that consent.
- That we remove/erase all your data
If we choose not to action your request we will explain to you the reasons for our refusal. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to the LASERINA clinic, 24a Washway Road, Sale, M33 7QY.
The full name of our company is Laserina Ltd. We are registered in England & Wales under registration number 5415330. Our registered address is 151 Park Lane, Macclesfield, Cheshire, SK11 6UB.
You can contact us by e-mail: firstname.lastname@example.org